Elisa’s service fees for corporate customers
OmaElisa for companies allows you to manage many of your company’s services quickly and easily, at a lower cost or even free of charge.
Service price list for corporate customers
Subscription service fees
| Action | Price in Elisa corporate customer service | Price in Elisa online service |
|---|---|---|
Change of customer and/or billing information | €14.99 | €0.00 |
Change of contracting party – Elisa Palvelupäätelaitteet service | €14.99 | Not available |
Change of subscription ownership | €14.99 | Not available |
Urgent reactivation of subscription | €59.99 | €24.99 |
Change of subscription phone number | €14.99 | Not available |
Changes to subscription details and service | €14.99 | €0.00 |
Change in subscription billing contract | €14.99 | €0.00 |
Change of subscription type | €14.99 | €3.99 |
PUK code query | €14.99 | €0.00 |
Phone bill call itemisation – continuous billing | €14.99 | Not available |
Phone bill call itemisation – one-time invoicing in arrears | €14.99 | €0.00 |
SIM card replacement or activation | €14.99 | €3.99 |
New subscription opening fee | €8.99 | €8.99 |
Activation fee for a new public/fixed IP address | €8.99 | €8.99 |
Removing the temporary ban from subscription | €14.99 | €0.00 |
Call forwarding activation | €14.99 | Not available |
Adding/increasing blocks and restrictions | €0.00 | €0.00 |
Mitigating or removing blocks and restrictions | €14.99 | €0.00 |
Subscription change fee | €14.99 | €3.99 |
Subscription change fee – speed downgrade | €14.99 | €8.99 |
Subscription change fee – speed upgrade | €3.99 | €0.00 |
Fixed-line network services
| Action | Price in Elisa corporate customer service | Price in Elisa online service |
|---|---|---|
Change of customer and/or invoicing details | €14.99 | €0.00 |
Change of contracting party – broadband subscription | €14.99 | €14.99 |
Change of contracting party – voice subscription | €14.99 | €14.99 |
Reactivation of subscription | €39.99 | Not available |
Change of subscription phone number | €14.99 | Not available |
Changes to subscription details and service | €14.99 | €0.00 |
Phone bill call itemisation – continuous billing | €0.00 | Not available |
Phone bill call itemization – one-time invoicing in arrears | €0.00 | Not available |
Change in invoice delivery method | €3.99 | €0.00 |
Changes to subscription details and service | €14.99 | €0.00 |
Business network services: charges for modifications and other actions
| Action | Price |
|---|---|
Changes to customer information or invoicing | €14.99 |
Change of contracting party | €14.99 |
Reactivation of subscription | €39.99 |
Order cancellation, no more than three days after its confirmation | €150.00 |
Order cancellation, more than three days after order confirmation, but before fulfilment of the order | According to actual costs |
Business network services, standard change1 | €148 per hour, charged to the nearest half-hour |
Business network services, normal change2 | €148 per hour, charged to the nearest half-hour |
Business network services, non-standard/normal change | According to the offer |
Business network services, unnecessary fault report | According to actual costs |
Business network services, unnecessary visit by a field technician3 | According to actual costs |
*Business network services include the following services provided by Elisa’s Corporate Customers unit:
Elisa Yritysverkko business network service, Elisa Netti Pro, Elisa Netti Plus, Elisa Ethernet services, Elisa WDM service, Elisa fiber optic connection.
1Standard changes to business network services are certain commonly used, standardised, remote changes that can be made during normal working hours and at a time of Elisa’s choosing, and which do not require advance planning and do not involve significant risks. Typical standard changes include additions to the IP addressing of a subscription and the addition of static routes.
2A normal change can mean, for example, a set of identical standard changes, or a larger modification that the customer has specified precisely and that does not require separate pre-planning.
3An unscheduled visit by a field technician refers to a situation where shortcomings in the customer’s area of responsibility prevent the service from being installed. The customer is responsible for the internal cabling network of the property, the electrical outlets for the equipment and the installation locations of the equipment.
All hourly rates for business network services refer to work carried out during normal working hours and at a time specified by Elisa. For work at other times, the price determined by Elisa will be applied.
Billing and collection fees
| Action | Price in Elisa corporate customer service | Price in Elisa online service |
|---|---|---|
Copy of an invoice1 | €15.99 | €0.00 |
Change in invoice delivery method | €3.99 | €0.00 |
Final invoice from a mobile device Before the normal end of the billing period | €14.99 | €0.00 |
Resending proof of purchase | €14.99 | Not available |
Standard compensation for late payment2 | €40.00 | Not available |
Payment agreement or changes to it Vat-free product | €13.99 | €13.99 |
Paper invoice | €16.99 | €16.99 |
Cash refund to customer’s bank account | €14.99 | Not available |
Account statement for the month underway | €25.99 | Not available |
Account statement, for max. two years from time of request The minimum charge is one hour, and the work is invoiced based on the work performed. | €165 per hour | Not available |
Change of company address | €0.00 | Not available |
Balance enquiry | €14.99 | €0.00 |
1Free of charge if a copy of the invoice is downloaded or printed from OmaElisa service. If one or more copies of an invoice are ordered by post or email, the standard fee will be charged.
²VAT-free product. If the invoice has not been paid by the due date, a late payment fee (standard compensation) of €40.00 will be charged on the next invoice in accordance with the Finnish Act on the Collection of Receivables.
Other charges
The following services are charged at an hourly rate of €165.00. The minimum charge is one hour, and the work is invoiced based on the work performed.
- Manual bulk changes made by an expert to customer, contract or order information
- Changes to cost center, user or subscription reference information (bulk changes)
- Changes to device invoicing
- Change in invoicing hierarchy (bulk changes)
- Changing paper invoices to e-invoicing (bulk changes)
- Obtaining e-invoicing routing information from Elisa’s third-party service providers
- Re-sending of electronic invoicing information
We reserve the right to make price changes.
Prices do not include VAT. The applicable VAT and any other official fees will be added to the prices. Interest on late payment is charged in accordance with the Finnish Interest Act.