Roaming abroad
Roaming prices for companies
Roaming is easy when you have an Elisa subscription. In EU and EEA countries, calls and text messages cost the same as at home, and you can use data up to the limit of your subscription.
In other countries, prices are based on your usage and the country you are in. If you travel outside the EU/EEA, we recommend getting a roaming data package to make sure that there are no surprises in your bill.
See roaming prices for all countries
What is roaming?
Roaming, data roaming and calls from abroad are terms that, simply put, relate to using your phone abroad.
When you make or receive calls, send text messages or use the internet when you are abroad, you do it using the networks in the country you are in – you are “roaming” in another operator’s network.
Operators in other countries have their own ways of pricing their services, so using your phone while abroad may involve different prices than at home.
We recommend checking the roaming settings for your subscription before you leave. If you want to use internet connections, make calls or send text messages while abroad, you need to make sure that roaming is permitted on your phone and not blocked.
You should enable roaming on your phone before you leave the country to ensure that your subscription will be working immediately when you arrive in your destination country.
How much does it cost to make phone calls, send text messages, and use the internet abroad?
Changes to mobile networks around the world
Changes are happening in mobile networks all over the world. To illustrate, in the United States, the 2G network was shut down permanently on 1 April 2024, and in Japan, the 3G network was shut down on 15 April 2024. Operators are also planning network changes in 2025, e.g. in Sweden and Norway.
If you want to ensure that your subscription will function while you are abroad, it is important that your subscription supports 4G calls (VoLTE) and that your device supports VoLTE roaming.
Elisa does not charge for roaming in Ukraine
If you have an Elisa mobile subscription, calls and text messages from Finland to Ukraine are charged normally from 1 October, 2024 onwards.
For the time being, roaming in Ukraine is free of charge. Roaming includes data usage, phone calls and text messages.
Use the internet abroad for less with an Elisa data package
Elisa Reissaaja and Reissunetti data packages let you use the internet
without worries outside the EU and EEA and avoid big bills.
Automatic data packages
- Reissaaja and Reissunetti data packages that activate automatically are included in Elisa’s new Yritysliittymä 5G subscriptions (including old Yritysliittymä 5G subscriptions).
- As the holder of one of these subscriptions, you do not need to order the service separately, and the data package appropriate for your subscription activates automatically when you arrive in the destination country. You will receive a text message informing you that the package has been activated.
- Elisa Yritysliittymä 5G Mini subscriptions and older Yritysliittymä 5G subscription data packages include the Reissaaja service, which lets you use data for just €10.90 per day for up to 500 MB.
- Elisa Yritysliittymä 5G Perus subscriptions include a Reissunetti package that costs €21.90, is valid for 14 days, and gives you 1 GB or 1.5 GB of data, depending on your destination.*
- Elisa Yritysliittymä 5G Premium subscriptions include a Reissunetti package that costs €26.90, is valid for 14 days, and gives you 2 GB of data.
- When you are nearing the data limit for your package, you will receive a text message to inform you that you are close to the limit.
- If you do not want these data packages to activate automatically when you go abroad, you can block data roaming in the settings for your device.
Data packages by text message
- For other Elisa subscriptions (such as Yrityspaketti subscriptions), you can order a Reissunetti data package by text message.
- When you arrive at your destination in a country covered by Reissunetti, you will receive a text message about Reissunetti. If you want to order the data package, you can reply with the message “TILAA REISSU1”. Please note that you can only order Reissunetti after you arrive in your destination country.
- Reissunetti costs €20.90 per order and is valid for 14 days. It includes 1 GB or 1.5 GB of data, depending on the country.*
- When you are nearing the data limit for your package, you will receive a text message to inform you that you are close to the limit.
Reissaaja and Reissunetti work in the following countries
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Cayman Islands, Cambodia, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Democratic Republic of the Congo, Ecuador, Egypt, El Salvador, Faroe Islands, French Polynesia, Georgia, Ghana, Grenada, Greenland, Guatemala, Honduras, Hong Kong, India, Iraq, Indonesia, Iran, Israel, Jamaica, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lesotho, Macao, Malaysia, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Mozambique, New Zealand, Nicaragua, North Macedonia, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vietnam.
VoLTE and 5G roaming
VoLTE roaming
VoLTE (Voice over LTE) means that voice calls go through the 4G network.
If you want to make VoLTE calls abroad, you can get Elisa’s Wi-Fi call service as an additional service. This ensures that 4G calls work properly in countries where Elisa has a VoLTE agreement. Please note that your device needs to support VoLTE calls. Find out more (in Finnish) about using Wi-Fi calling.
Want to use VoLTE calls when you are abroad?
VoLTE roaming countries:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, El Salvador, Estonia, France, Germany, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Mauritius, Netherlands, Norway, Peru, Philippines, Poland, Puerto Rico, Qatar, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam
5G roaming
Elisa corporate subscriptions basically use the 4G network abroad. With 5G subscriptions, it is possible to also use high-speed connections when abroad with 5G roaming. 5G roaming works in countries where Elisa has a 5G agreement. Please note that to get faster speeds, your device must support 5G networks.
Want to start using 5G roaming?
5G roaming works in the following countries:
Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Jersey, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam.
Instructions for using the subscription abroad
How much data can I use abroad?
See the image to find out much data your phone uses when abroad. 1 GB (gigabyte) is 1024 MB (megabytes).- 1 MB: 50 emails with no attachments
- 5 MB: 1 picture for social media
- 15 MB: 1 h surfing the web
- 6 MB: 20 emails with attachments
- 700 MB 1h of SD video
- 2500 MB 1h of HD video
How do I check my balance?
Call the number *100# from your mobile phone to find out your remaining balance.
You will see a notification on your phone telling you your reasonable use limit in the EU, the balance remaining with Roaming Datavartija, and how much of your current Reissunetti or Reissaaja limit you have used. This service is free of charge.
How do I make calls to or from other countries?
How to call when you are abroad
When making calls in other countries, type the number in the international format:
- Add the + sign before the number
- The country code, such as 358 for Finland
- The area code without the first digit
- Telephone number
Example 1: To call the Helsinki number (09) 435 661 from Germany, type +3589435661
Example 2: To call the London number (020) 233 211 from Germany, type +4420233211
When calling other countries from Finland – Elisa 999 international calls
When you call numbers in other countries from an Elisa corporate subscription, you will automatically use Elisa 999 international call pricing.
How can I limit my use abroad?
Roaming Datavartija
- All our subscriptions automatically come with the Roaming Datavartija data guard service. It sets a EUR 50 (VAT 0%) balance for your mobile subscription for data transfers while roaming.
- The service sends you a text message when you have used your balance. You can change the amount of the balance (EUR 50–5000) by text message anytime you like, and the balance you request will be set immediately.
- You can follow your data use in your smartphone settings. Some phones also have counters that track internet usage.
- The fees for the Reissunetti and Reissaaja services do not include Roaming Datavartija balance.
Blocking services
- You can set blocks for your employees to e.g. prevent calls from being made from abroad or to block internet access.
- You can activate these blocks in OmaElisa for Companies.