Current information for Elisa's customers:
When you have Elisa mobile subscription, calls and text messages from Finland to Ukraine are free of charge from 24 February 2022 onwards. Roaming in Ukraine is also free of charge starting from the same date. Roaming includes data usage, phone calls and text messages.
Applies to calls and text messages to normally priced numbers from Elisa consumer and corporate mobile subscriptions.
Roaming, i.e. using your phone abroad, is easy with Elisa’s mobile subscriptions. The price of phone calls and messages in the EU and EEA countries is the same as in Finland, and you can use your subscription in accordance with your data limit.
In other countries, prices are defined on the basis of use and the destination country. When you travel outside of the EU and EEA countries, we recommend getting a data package for far-off countries. This will keep charges for your internet use in control.
See roaming prices for all countries
Roaming and data roaming simply refer to using your phone abroad. When you make calls, receive calls, send text messages, or surf online abroad, you are doing it in some other network than the one back home. This means you are visiting another operator’s network. Foreign operators have their own ways of pricing their services, which is why the price for using your phone abroad can be charged differently.
The 3G network in the USA will be shut down in the near future. AT&T closed their 3G network on 22 February 2022. If you want to use your mobile subscription's voice and text services in AT&T's network, your mobile subscription needs to support 4G phone calls (VoLTE) and your device needs to support VoLTE roaming. If your mobile subscription or device does not support VoLTE roaming, we recommend using T-Mobile's network in the USA. T-Mobile will shut down their 3G network during summer 2022.
Good to note: Even if your device supports 4G phone calls (VoLTE) in Finland, it might be that your device does not support 4G phone calls abroad (VoLTE roaming). You can check whether your device supports VoLTE roaming from your device manufacturer. Please also check whether your device supports 4G frequencies in the USA.
With Elisa’s Reissaaja and Reissunetti data packages, you can use the internet in a care-free manner even outside the EU and EEA countries and avoid paying too much.
The Reissaaja and Reissunetti services are available in the following countries:
Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Brunei, Cambodia, Canada, Cape Verde, Chile, China, Columbia, Costa Rica, the Democratic Republic of the Congo, the Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, French Polynesia, Georgia, Ghana, Greenland, Guatemala, Honduras, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Lesotho, Macao, Malaysia, Mexico, Moldova, Montenegro, Mozambique, New Zealand, Nicaragua, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United States of America, Uruguay, Uzbekistan, and Vietnam.
VoLTE (Voice over LTE) refers to your phone calls being transmitted through the 4G network.
If you want to make VoLTE phone calls abroad, you can order the Elisa Wi-Fi phone service as an additional service. This enables 4G phone calls in Elisa’s VoLTE contract countries. Please note that your device must support VoLTE phone calls. Read more about using Wi-Fi phone calls (in Finnish).
Would you like to make VoLTE phone calls abroad?
Elisa’s corporate subscriptions generally use the 4G network abroad. If you have a 5G subscription, it is possible to use the fast connection even abroad, i.e. 5G roaming. 5G roaming works in Elisa’s 5G contract countries. Please note that your device must support the 5G network in order for you to use the faster internet connection.
Would you like to start using 5G roaming?
Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam
Call the number *100# with your phone to find out your balance. Your phone screen will show the amount of data used in the EU, the balance for Roaming Datavartija, and the use of Reissunetti/Reissaaja for your subscription during the invoicing period. The service is free of charge.
When calling to another country from abroad, enter the phone number in the international format:
Example 1: To call from Germany to Helsinki, e.g. to the number (09) 435 661, dial + 3589435661
Example 2: To call from Germany to London, e.g. to the number (020) 233 211, dial +4420233211
When you use Elisa’s corporate subscription to call abroad from Finland, your subscription uses the prices for Elisa’s 999 international calls.