Current information for Elisa's customers:
When you have Elisa mobile subscription, calls and text messages from Finland to Ukraine are free of charge from 24 February 2022 onwards. Roaming in Ukraine is also free of charge starting from the same date. Roaming includes data usage, phone calls and text messages.
Applies to calls and text messages to normally priced numbers from Elisa consumer and corporate mobile subscriptions.
Roaming is easy when you have an Elisa subscription. In EU and EEA countries, calls and text messages cost the same as at home, and you can use data up to the limit of your subscription.
In other countries, prices are based on your usage and the country you are in. If you travel outside the EU/EEA, we recommend getting a roaming data package to make sure that there are no surprises in your bill.
See roaming prices for all countries
Roaming, data roaming and calls from abroad are terms that, simply put, relate to using your phone abroad.
When you make or receive calls, send text messages or use the internet when you are abroad, you do it using the networks in the country you are in – you are “roaming” in another operator’s network.
Operators in other countries have their own ways of pricing their services, so using your phone while abroad may involve different prices than at home.
We recommend checking the roaming settings for your subscription before you leave. If you want to use internet connections, make calls or send text messages while abroad, you need to make sure that roaming is permitted on your phone and not blocked.
You should enable roaming on your phone before you leave the country to ensure that your subscription will be working immediately when you arrive in your destination country.
Changes are happening in mobile networks all over the world. For example, in the United States of America, the 2G network was shut down for good on 1 April 2024, and in Japan, the 3G network shut down on 15 April 2024. Operators are also planning network changes in 2025, e.g. in Sweden and Norway.
If you want to ensure that your subscription will function while you are abroad, it is important that your subscription supports 4G calls (VoLTE) and that your device supports VoLTE roaming.
Elisa Reissaaja and Reissunetti data packages let you use the internet
without worries outside the EU and EEA and avoid big bills.
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Cayman Islands, Cambodia, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Democratic Republic of the Congo, Ecuador, Egypt, El Salvador, Faroe Islands, French Polynesia, Georgia, Ghana, Grenada, Greenland, Guatemala, Honduras, Hong Kong, India, Iraq, Indonesia, Iran, Israel, Jamaica, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lesotho, Macao, Malaysia, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Mozambique, New Zealand, Nicaragua, North Macedonia, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vietnam.
VoLTE (Voice over LTE) means that voice calls go through the 4G network.
If you want to make VoLTE calls abroad, you can get Elisa’s Wi-Fi call service as an additional service. This ensures that 4G calls work properly in countries where Elisa has a VoLTE agreement. Please note that your device needs to support VoLTE calls. Find out more (in Finnish) about using Wi-Fi calling.
Want to use VoLTE calls when you are abroad?
Elisa corporate subscriptions basically use the 4G network abroad. With 5G subscriptions, it is possible to also use high-speed connections when abroad with 5G roaming. 5G roaming works in countries where Elisa has a 5G agreement. Please note that to get faster speeds, your device must support 5G networks.
Want to start using 5G roaming?
Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Indonesia, India, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Vietnam.
Call the number *100# from your mobile phone to find out your remaining balance.
You will see a notification on your phone telling you your reasonable use limit in the EU, the balance remaining with Roaming Datavartija, and how much of your current Reissunetti or Reissaaja limit you have used. This service is free of charge.
When making calls in other countries, type the number in the international format:
Example 1: To call the Helsinki number (09) 435 661 from Germany, type +3589435661
Example 2: To call the London number (020) 233 211 from Germany, type +4420233211
When you call numbers in other countries from an Elisa corporate subscription, you will automatically use Elisa 999 international call pricing.