ROAMING ABROAD

Roaming prices for companies

Current information for Elisa's customers:

Elisa not charging for calls to Ukraine or roaming in Ukraine

When you have Elisa mobile subscription, calls and text messages from Finland to Ukraine are free of charge from 24 February 2022 onwards. Roaming in Ukraine is also free of charge starting from the same date. Roaming includes data usage, phone calls and text messages.

Applies to calls and text messages to normally priced numbers from Elisa consumer and corporate mobile subscriptions.

With Elisa’s corporate subscription, you do not need to worry about using your phone when traveling

Roaming, i.e. using your phone abroad, is easy with Elisa’s mobile subscriptions. The price of phone calls and messages in the EU and EEA countries is the same as in Finland, and you can use your subscription in accordance with your data limit.

In other countries, prices are defined on the basis of use and the destination country. When you travel outside of the EU and EEA countries, we recommend getting a data package for far-off countries. This will keep charges for your internet use in control.

See roaming prices for all countries

What is roaming?

Roaming and data roaming simply refer to using your phone abroad. When you make calls, receive calls, send text messages, or surf online abroad, you are doing it in some other network than the one back home. This means you are visiting another operator’s network. Foreign operators have their own ways of pricing their services, which is why the price for using your phone abroad can be charged differently.

How much does it cost to make phone calls, send text messages, and use the internet abroad?

Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greece), the Czech Republic, Denmark, Estonia, France, French Guyana, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, the Netherlands, Norway, Poland, Portugal (including Madeira and the Azores), Réunion, Romania, Slovakia, Slovenia, Spain (including the Canary Islands), Sweden, and the Vatican.

Calls to Finland, calls within the destination country and to the EU and EEA countries, text messages: Finnish prices, no additional fees
Calls to other countries: €1.30 per minute
Receiving a call: free of charge
Data transfer: You can use a 4G internet in Europe for Finnish prices up to the reasonable use limit of your subscription. You can check your subscription’s use limit in OmaElisa for Companies. If you are an employee, you can check it in Employee’s OmaElisa. When you arrive abroad, you will receive a text message with your reasonable use limit. You will also receive a text message when you are about to reach your data limit. After this, the price of data transfer is 2,00€/GB (gigabyte). From 1st of January 2023 1,80€/GB

*The policy of reasonable use, in accordance with the EU Roaming Regulation, is applied to our subscriptions. The purpose of the EU Roaming Regulation is not to enable permanent roaming in the EU and EEA countries, and the subscriptions are only meant for temporary roaming. Elisa has the right to monitor the use of the subscription in the EU countries in accordance with the EU Roaming Regulation and Elisa’s terms and conditions.

Countries: Gibraltar, Guernsey, Isle of Man, Jersey, Northern Ireland, and United Kingdom.

Calls to Finland, calls within the destination country and to the EU and EEA countries: €0.0565 per minute
Calls to other countries: €1.30 per minute
Receiving a call: €0.00 per minute
Text message: €0.0565 each
Data transfer: €3.00 per GB

Data transfer is rounded to the nearest kB. Minimum invoicing for calls is 30 seconds, after which it will be rounded to the nearest second.

Countries: Andorra, Faroe Islands, Greenland, Monaco, San Marino, Switzerland, Russia.

Calls to Finland, calls within the destination country and to the EU and EEA countries: €0.27 per minute
Calls to other countries: €1.30 per minute
Receiving a call: €0.09 per minute
Text message: EUR 0.06 each
Data transfer:

Starting period €0.20 per MB

Day price €10 per 200 MB

Additional package €10 per 200 MB

Countries: Albania, Australia, Brazil, Canada, China, Cyprus (in the Turkish network), Egypt, Hong Kong, India, Israel, Japan, Malaysia, Mexico, Montenegro, New Zealand, Republic of Korea (South Korea), Serbia, Singapore, South Africa, Thailand, Turkey, United Arab Emirates, United States.

Calls to Finland, calls within the destination country and to the EU and EEA countries: €1.28 per minute
Calls to other countries: €2.40 per minute
Receiving a call: €0.84 per minute
Text message: €0.23 each
Data transfer:

Starting period €0.25 per MB

Day price €20 per 200 MB

Additional package €20 per 200 MB

Countries: Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, the BES Islands, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, the British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, Comoros, Costa Rica, Colombia, Cuba, Curaçao, the Democratic Republic of the Congo, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eswatini (Swaziland), Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Iran, Iraq, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kosovo, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Macau, Madagascar, Malawi, the Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Puerto Rico, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, the Turks and Caicos Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands of the United States, Yemen, Zambia, Zimbabwe.

Note: From 24 February 2022 onwards, calls and text messages from Finland to normally priced numbers in Ukraine are free of charge. In addition, roaming in Ukraine is free of charge.

Other countries:

Calls to Finland, calls within the destination country and to the EU and EEA countries: €1.90 per minute
Calls to other countries: €2.40 per minute
Receiving a call: €1.30 per minute
Text message: €0.23 each
Data transfer:

Starting period €5 per MB*

Day price €50 per 10 MB

Additional package €50 per 10 MB

*First 5 MB: €5 per MB, subsequent MBs: €25 per 5 MB

All prices include VAT 0%.

The prices apply to normal-priced calls and text messages. In the EU zone, the charging interval for outgoing calls is one second (minimum charge: 30 seconds) and one second for incoming calls. When calling in or to other zones, the charging interval is 30 seconds. The prices are the same at all hours of the day and regardless of whether you are calling a landline or a mobile phone number.

Using the mobile network’s roaming in ships’ and planes’ networks is not possible with Elisa’s subscriptions. This does not prevent using the mobile phone in the ships’ and planes’ own Wi-Fi networks (free or subject to a fee). Phone calls to satellite numbers in an international network are subject to a separate fee and not included in the subscription’s potential roaming use for no additional fee.

The charging interval for data transfer is 1 kB. In the EU zone, you will pay the additional fee only after you exceed the reasonable data use limit. Elsewhere, the pricing is daily and valid from midnight to midnight in Finnish time.

Important information for passangers travelling to the USA

The 3G network in the USA will be shut down in the near future. AT&T closed their 3G network on 22 February 2022. If you want to use your mobile subscription's voice and text services in AT&T's network, your mobile subscription needs to support 4G phone calls (VoLTE) and your device needs to support VoLTE roaming. If your mobile subscription or device does not support VoLTE roaming, we recommend using T-Mobile's network in the USA. T-Mobile will shut down their 3G network during summer 2022.

Good to note: Even if your device supports 4G phone calls (VoLTE) in Finland, it might be that your device does not support 4G phone calls abroad (VoLTE roaming). You can check whether your device supports VoLTE roaming from your device manufacturer. Please also check whether your device supports 4G frequencies in the USA.

Elisa’s data packages enable affordable internet use in far-off countries

With Elisa’s Reissaaja and Reissunetti data packages, you can use the internet in a care-free manner even outside the EU and EEA countries and avoid paying too much.

The Reissaaja and Reissunetti services are available in the following countries:

Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Brunei, Cambodia, Canada, Cape Verde, Chile, China, Columbia, Costa Rica, the Democratic Republic of the Congo, the Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, French Polynesia, Georgia, Ghana, Greenland, Guatemala, Honduras, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Lesotho, Macao, Malaysia, Mexico, Moldova, Montenegro, Mozambique, New Zealand, Nicaragua, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United States of America, Uruguay, Uzbekistan, and Vietnam.

Reissunetti in Elisa’s other subscriptions

You can order Reissunetti to other subscriptions (for example, corporate packages) with a text message.
When you arrive in a Reissunetti country, you will get a text message offering it to you. If you want to order the data package, reply with “TILAA REISSU1”. Note that you can only order Reissunetti once you are in the destination country.
The price of Reissunetti is €19.90 per order, and it is valid for 14 days. This will give you 1 GB or 1.5 GB of data, depending on your destination.
When you are about to reach the data limit in your package, you will receive text messages before you run out of data.
Read more about Reissunetti (in Finnish)

VoLTE and 5G roaming

VoLTE roaming countries and local operators:

Cambodia: Smart Axiata
Canada: Telus
Denmark: Telenor, Nuuday (TDC), Hi3G
Estonia: Elisa
Germany: Vodafone
India: Jio
Israel: Hot Mobile, Pelephone
Italy: Vodafone
Japan: KDDI, NTT DoCoMo, Softbank
Malaysia: Digi
Netherlands: Vodafone
Norway: Telenor
South Korea: SK Telecom, LG Uplus
Sweden: Telenor, Hi3G, Tele2
Switzerland: Swisscom
Taiwan: Chungghwa Telecom
United Kingdom: EE Limited
USA: AT&T, Verizon

5G roaming works in the following countries:

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam

Instructions for using the subscription abroad

How do I make a phone call in or to another country?

How to call abroad from Finland – Elisa’s 999 international calls

When you use Elisa’s corporate subscription to call abroad from Finland, your subscription uses the prices for Elisa’s 999 international calls.

How to restrict the use of your subscription abroad

Barring services abroad

You can set barring services on your employees’ phones so that the phone cannot be used to make phone calls abroad or it will not connect to the internet.
You can activate the barring services in OmaElisa for Companies.