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Current information for Elisa’s corporate customers

Traficom email about checking .fi domain information

Traficom is updating its customer register. As of spring 2023, Traficom has started sending out requests to owners of .fi domains asking them to check the correctness of their information in the domain name register.

If you own a .fi domain, you may have already received an email from Traficom on the subject. Our instructions are also available in Finnish on how to ensure that the contact information for your Traficom .fi domain is up to date.

Instructions for our english speaking customers are listed below.

Purpose and recipients of the message

Traficom will send an email to all holders of .fi domain names, asking them to check the information of their .fi domain. This is to ensure that the information entered in the .fi domain name register is correct.

If the information is correct, the domain owner does not have to do anything.

The law requires that the holder’s information is correct and up-to-date

  • For example, in situations where another party claims the customer’s .fi domain name as its own or that it be removed from the register, Traficom uses the email address entered in the domain name register to consult the customer
  • Missing or inaccurate information may result in the removal of the .fi domain name as the rightful owner is not able to respond to inquiries about the domain name
  • Proxy services intended to hide the actual user of a domain are not consistent with the purpose of the law.

Checking your information

You can check your information in the domain name register, for example from Traficom’s domain name search.

More information on the topic: Check your information entered in the .fi domain name register.

Traficom Q&A

How to prepare for cyber threats?

Network security

As the international security situation tightens, we have also seen an increase in malicious activity in the cyber environment. The cybersecurity situation in Finland is currently no different from usual, but due to the situation, spill-over effects on cybersecurity affecting Finland cannot be excluded and are a threat.

We would like to urge our customers and stakeholders to pay particular attention to their preparedness and to business continuity measures, as well as to information security instructions issued to personnel.

We have compiled our recommendations for the key measures that should be given particular priority at this time:

How can businesses and organisations prepare for cyber threats?

1. Identify the processes and services that are critical to your business. What will happen if they are disrupted? Also consider the technical processes and dependencies that affect the performance of critical business processes.

2. Ensure that your organisation has sufficient resources to carry out critical functions even in an exceptional situation. In particular, the most critical functions should be secured. This applies not only to your own personnel but also to partners and subcontractors: now is a good opportunity to ensure that partners’ capabilities are up to date.

3. Ensure the adequacy and functionality of security controls for the most critical activities. For example, the update practices and vulnerability management should be reviewed. It is also important to pay attention to the security of physical premises.

4. Limit your exposure to cyber-attacks:

  • Multi-factor authentication (MFA) should be required, especially for services visible to the public network.
  • Install the latest security updates without delay, unless this causes a separate disruption to the service.
  • Pay particular attention to remote access solutions. Ensure that no external can access your organisation’s environment through them.

5. Maintain backups for key systems. For example, in a ransomware attack, backups may be the only way to restore critical data. Prioritize systems/services according to their business criticality, e.g., AD environment and CRM systems, and ensure that your recovery mechanisms and procedures work.

6. Ensure that you are prepared for exceptional situations. Maintain adequate detect and response capabilities to protect critical resources and to ensure business continuity. Make sure your personnel’s wellbeing and that they have adequate rest breaks.

7. Ensure that plans and responsibilities are up to date. Update continuity plans, especially for the most critical business processes, and recovery plans for the technical processes that support them. In addition, check with potential partners whether their responsibilities are still valid and update the contracts.

8. Build a culture and know-how of security in your organisation. Your personnel should have sufficient knowledge of the procedures to be followed in an exceptional situation. Who should be contacted if the situation requires further action or reporting? Who will help in case of problems? Practise regularly for phishing situations, for example. Communicate security issues openly to the personnel and build trust.

How can personnel prepare for cyber treats?

1. Ensure the accuracy of information. Remember to evaluate the source critically in all situations, as information operations will continue to be strong. Do not share misinformation.

2. Be prepared for cybercrime to increase. For example, phishing, online scams and ransomware are on the rise. Cyber criminals are taking advantage of the crisis situation.

3. Remember safe working practices at work and at home.

4. Make sure you log in securely. Use a sufficiently strong password or passphrase and implement multi-factor authentication.

5. Update your devices. Remember to regularly update both the operating system and applications on your devices.

6. Be wary of messages from unknown senders. Be particularly wary of content containing links or attachments.

7. Do not click on suspicious links or emails or open attachments. 

8. Check URLs before clicking on links or go directly to websites.

Elisa can help you with cybersecurity

Read about our services

Information for Elisa’s corporate customers during the coronavirus pandemic

Elisa takes the coronavirus seriously in all our operations. We are doing our best to ensure that we can provide our corporate customers with a good level of service during these exceptional conditions as well.

On this page, you will find up to date information for corporate customers and our contact details.

Coronavirus Q&A

Contact our sales

  • Call our sales

    You can reach our sales by calling to sales number 0800 04411. Mon-Fri from 8.00 to 16.00.

  • Leave a message

    Leave your contact information to our sales via a form and our sales person will contact you.

  • Meet us remotely

    Book an appointment with our sales person. The meeting will be held via phone or via Teams.

Reach our customer support online

  • B2B OmaElisa

    On OmaElisa you can find your company's invoices and orders. Also, our customer support helps you via OmaElisa chat from Monday to Friday between 8.00-16.00.

    Sign in B2B OmaElisa

  • B2B customer support

    If your matter is not urgent you can contact us by filling out a form (in Finnish). Our customer support will contact and help you.

    Customer support form