Instructions for Fokus service portal

• In the upper-right corner of most views, you'll find a Tooltip button. Click this button to open a user manual view that describes the view and guides you on navigating the view.
• Some views have a Clear filters button, which you can use to remove the filters of the current view and revert to the view's default settings. 
• Most tables have a Focus mode button, which allows you to view the table contents in a full-screen view.

You can filter most of the graphs in report views interactively. In practice, this means that selecting a field or a filter updates the report content.

Example: If in Image 1, you click Palveluostot (service purchases), the Purchases development and drill through to monthly reporting graph below is updated accordingly (Image 2). 

Image 1: 

Image 2: 

It may take a few seconds for the view to update, depending on the amount of processed data. The loading animation at the upper-left corner of the graph shows that the graph data is being updated. 

Most tables have a drill through option, which allows you to take a closer look at a specific data field. 

To drill through:

1. Right-click the data field.
2. In the context menu that opens, select Drill through. 
   
   
   
   
3. Select the data field that you want to focus on.

All drill through views have a Back button, which you can click to get back to the previous view.

To download data from Fokus onto your device:

1. Find the view whose data you want to export.
2. At the upper-right corner of the view, click the icon with three dots.
3. In the context menu that opens, select Export data.
4. Select the type of data you want to export.
5. Select the file format.
6. Click Export.

Each report has its own instructions document that helps you to take full advantage of the report's options and possibilites. The instructions documents give detailed information about the report's features and their use cases. 

You can find the instructions in the same menu as the report in question. The instructions documents are easy to find, as their names always contain:

• the name of the related report
• the word Instruction

The Documents tab contains all of the Elisa-produced reports which have been agreed on beforehand. These reports are created regularly, for example monthly. On this tab, you'll also find the ExtraWiki service documentation page, which contains your company's production documentation.

The Projects tab lists all your company's open and closed SantaCare projects and changes. You'll also get a more detailed understanding of how long projects have lasted, whether they were finished on time, and how costs were allocated within projects. 

The Tickets tab gives you a summary of your company's SantaCare NOC tickets. In addition, you can request the tickets of your company's cybersecurity services to be added on this tab. 

The Tickets tab also allows you to create new tickets related to issues such as firewall access or VPN connections. 

The Devices tab shows a complete list of all components and devices managed by Elisa Santa Care. This also includes the related maintenance agreements.

The view makes it easier to manage and maintain your devices and agreements. You can also take a closer look at a particular object and its details. 

On the Orders tab, you'll see all device and service purchases related to Elisa Santa Monica's solutions. Naturally, the view entails both your order history and the statuses of orders that are still being processed.