Instructions for Fokus service portal

Elisa Fokus service portal combines essential data from several sources into one place, supporting your business management needs. In essence, Fokus is a portal for gathering and viewing this data. The portal contains ready-made views that combine different information and allow you to drill down to necessary details. 

Here, you will find instructions for getting started with and using the Fokus portal. Alternatively, see the product page of the Fokus portal.

Lue sisältö suomeksi: Fokus-portaalin ohjeet

Service content

The service contains:

  • instructions to use the available features
  • incident management for the service
  • user management as self-service

As additional services, you can purchase user support (Mon-Fri from 9 AM to 4 PM) and a service promise that ensures that the portal works 24/7.

For more information, read the Service description of the Fokus portal (in Finnish).

Deployment

The deployment includes introducing the service content and deployment training for the service administrator. In the training, we will show which features are available for your company, and demonstrate the use of those features with your company data. 

Book a training

Don't have the service yet?

To order the Fokus portal in OmaElisa, see the instructions below:

Instructions: Ordering Fokus service portal

Get started

Log in

Use the user data you received to log in to fokus.elisa.fi.

User interface

Use the navigation bar at the top of the landing page to navigate to the desired feature and view the related data. The data can entail present and past orders, device information, open support tickets, and report views.

In the Fokus service portal, the reports have been divided into categories that correspond to Elisa's fields of service: 

  1. Customer service solutions (including Elisa OC, as well as corporate and service numbers) 
  2. Cybersecurity
  3. EPP & Device purchases
  4. IT Infra (Infrastructure management and capacity services)
  5. IT Support
  6. Mobile & Voice
  7. Santa Monica
  8. Networks & Security
  9. Universal

All categories contain one or more sub-categories that help you find information in the portal. Each sub-category link opens a view that corresponds to the sub-category name. 


Report descriptions

Customer Service Solutions

This category contains all of your company's customer service solutions combined into one view. The expenses include costs related to Elisa Ring and exchange service numbers, among others. This helps you to keep track of how your customer service solutions' overall costs develop.

In addition, you'll find:

  • costs and usage per service number and their trends
  • a summary of all services that are in use in your company
  • a service level report, which shows the time it takes to respond to calls, the distribution of calls across weekdays, and the percentage of answered calls

EPP & Device Purchases

The EPP report category contains extensive data on the costs related to EPP services and valid EPP contracts. In addition, you'll find:

  • detailed information of EPP devices
  • breakdown of costs in different areas, such as maintenance and lifecycle
  • the relation between fixed and variable costs

The tables in this report category help you to identify trends and detect anomalies in the costs of EPP services.

IT infra

The IT Infra category contains reports about your company's servers, cloud storage, and services related to IT infrastructure. The reports allow you to view the cost evolution of IT infrastructure services over the past year and a breakdown of different costs and products. 

In addition, you can:

  • view the device registry, which shows all the devices related to your company's capacities and cloud services
  • keep track of the server availability
  • view the change management state containing future, present and past changes to your company's IT infrastructure

IT Support

The IT Support reports offer an extensive list of your company's support tickets and allow you to keep track of the service levels of different services and the evolution of quality. The reports track both open and closed tickets, and ticket information is summarized in several tables to make tracking easier. 

In addition, you'll find:

  • the device register, which contains the details of your company's workstations, such as their overall number, deployment dates, and leasing periods
  • detailed information about device costs 

Cybersecurity

With cybersecurity reports, you can follow the service level agreements and open and closed support tickets related to Elisa Kyberturva. 

In the future, this report category will also offer you a real-time image of the cyber risks that threaten your company. 

Mobile and voice

Mobile and voice reports offer information on cost evolution per subscription both yearly and monthly. The subscription data is divided into multiple categories, which makes it possible to detect anomalies and any expenses that are larger than usual, and clarifies what the costs consist of.

The reports allow you to examine the current situation on a general level, but also contain several drill down views for a deeper analysis. The extensive report views ensure that your company has no hidden expenses, so you only pay for the services that you actually use. 

Networks and security

Networks and security reports give you comprehensive data on your company's information security services and the related equipment. The report also contains a summary of their costs.

In addition, you'll find the device register and the device database, which offer detailed information about all of your company's network and security devices.

Note that the customers of Santa Monica Networks can see their support requests and service level agreements under a separate Santa Monica report category. 

Universal

The Universal report category consists of all the reports that do not clearly belong to any of the previously mentioned report categories. 

Among other things, you'll find:

  • service level summaries for all services
  • customer satisfaction results
  • the cost evolution and actual costs of all Elisa's services

How to use other features beside reports

How to manage access rights

Your company's Fokus users can either be part of your organization, or be external partners authorized to use the service. In addition to regular users, each company has an administrator in Fokus. The administrator can manage other Fokus users' access rights as self-service.

To manage users' access rights:

  1. Click your profile picture at the upper-right corner of the portal.
  2. In the menu that opens, select Manage user rights.
    The user rights view shows all users, as well as their access rights in separate columns.
  3. Select or clear boxes next to the user to adjust their access rights.

 

The color of the box shows the level of access that the user has. A blue box indicates full access rights, whereas a lighter blue one means that the user has only partial access rights. If some access rights cannot be edited, the box will appear grey.

How to change your password

To reset your password, go to Self-service password reset.

For detailed instructions, see:

Instructions: Resetting your password for Fokus service portal

Support

If you detect a bug, we kindly ask you to send us an email at fokus.support@elisa.fi. Attach a screenshot of the bug to speed up the bug fixing process.

The menus in Foksu service portal also contain instructions for each report. All instruction file names end with the word INSTRUCTION. The instructions automatically open in a new tab.

More information

To learn more about Fokus service portal and how you can transparently track your use of Elisa's services, book a meeting with us.

Book a meeting