Invoices and payment

To check and update your company's invoicing information:

1. Log in to OmaElisa for Companies.
2. Click Invoices.
3. Open the Billing accounts tab.
4. Click the number of a billing account.
   Note that if there is an arrow after the billing account number, you'll be moved to OmaElisa Classic to update the invoicing information.
5. Depending on where you are, do one of the following:
   - In OmaElisa for Companies, click Edit, and edit the billing amount details according to your needs.
   - In OmaElisa Classic, edit the billing account details according to your needs.
6. To save the changes, click Confirm (OmaElisa for Companies) or Order (OmaElisa Classic).

Tip: It's good to add the phone number of a contact person in the invoicing information. This way, we can send the contact person a message about outstanding invoices before restricting the use of services or closing subscriptions. Note that you should enter the phone number without the Finnish country code (+358).

Elisa has accounts in three different banks. You can use any of the following accounts to pay your invoices:

Danske Bank
FI87 8000 1770 2297 98
DABAFIHH

OP
FI03 5000 0120 1496 11
OKOYFIHH

Nordea
FI48 1574 3000 0101 89
NDEAFIHH

You can choose between the following invoicing methods:

• email invoice. In this case, you receive the invoice via email as a PDF file. To prevent invoices marked as spam, you can add the email addresses no.reply@elisa.fi, yrityslaskut@kirjeet.elisa.fi, and yrityskirjeet@kirjeet.elisa.fi to your list of contacts. Note that if you can't find your invoice in your inbox, you can find it in OmaElisa for Companies.
  
  
• e-invoice. To receive and manage e-invoices, you need a financial management solution or services, as well as an agreement with your bank or an e-invoice operator. We send e-invoices with the OVT code 003701165106, and our e-invoice operator is PostNord Strålfors.
  
  
• paper invoice (with additional cost). You can also receive your invoices as paper letters, if necessary. Check the price in our service price list. 

You can change the invoicing method in OmaElisa for Companies for free. Note that you need to change the invoicing method separately for each of your invoicing agreements. 

To change the invoicing method:

1. Log in to OmaElisa for Companies.
   If you do not have credentials to log in, see the instructions for logging in to OmaElisa.
2. Open the Invoices.
3. Open the Billing accounts tab.
4. Click the billing account whose invoicing method you want to change.
   Note that if there is an arrow after the billing account number, you'll be moved to OmaElisa Classic to update the invoicing information.
5. Depending on where you are, do one of the following:
   - In OmaElisa for Companies, click Edit, and set the Invoice delivery method to E-invoice, Email invoice, or Paper invoice according to your needs.
   - In OmaElisa Classic, select the invoicing method.
6. To save the changes, click Confirm (OmaElisa for Companies) or Order (OmaElisa Classic).

If necessary, our customer service can also help you change the invoicing method. Note that you will be charged according to our service price list.

You can pay your invoices directly in OmaElisa with the Pay button, which re-directs you to the online banking service of your choice. Online payment is possible for the customers of the following banks:

• Aktia
• Danske Bank
• Handelsbanken
• Nordea
• Oma Säästöpankki
• Osuuspankki
  
• POP Pankki
• Säästöpankki
• Ålandsbanken

When you use the Pay button as the payment method, your invoice will immediately be shown as Paid in OmaElisa.

1. Log in to OmaElisa for Companies.
2. Go to Invoices.
3. Click the invoice that you want to pay.
4. Click the Pay button.
   
5. Select the online banking service.
   You will be re-directed to the selected online banking service to pay the invoice.

Elisa's email invoices contain a virtual barcode that makes online payment easier. 

When you have the invoice open, simply copy the series of numbers under the barcode. Then, create a new payment in your online banking services, and paste the series of numbers in the virtual barcode field.

Get copies of your invoices free of charge in OmaElisa for Companies. 

1. Log in to OmaElisa for Companies.
2. Go to Invoices.
3. Click the invoice.
4. Click PDF invoice.
   A PDF version of the invoice opens. You can either download the PDF file onto your device, or print it.

You can also contact our customer service to get a copy of your invoice. Note that if you order a copy of your invoice from our customer service, we will charge you according to our service price list.

We currently use three different invoicing systems, so unfortunately, all of your products and services can't always be combined into the same invoice. 

However, we are constantly developing our invoicing practices, so that in the future, you can get one invoice for all of your products and services.

If we notice an issue in your payment, such as an incorrect amount or reference number, we will contact you via email. Alternatively, you can notify us about an incorrect payment or ask for a refund in OmaElisa:

1. Log in to OmaElisa for Companies.
2. Go to Invoices.
3. Click the invoice.
4. Click Ask about the invoice.
5. Select the category for your support request.
6. Type in the payment information that needs to be changed.  
7. Click Submit.

In invoices with recurring reference numbers, the reference number remains the same on each invoice.

In the Please note section of your invoice, you'll see how much outstanding balance was left from the previous invoice when the invoice was created. Note that the unpaid balance from the previous invoicing period does not affect the total amount of your latest invoice. 

If you've made extra payments, we'll take them into account in the total amount. Note that extra payments are always directed to the oldest invoice with a recurring reference number and outstanding balance. 

The Credit transfer section of the invoice shows the total amount to pay for this invoicing period.

Always check that you have paid your previous invoice. You can find all your invoices and their statuses in OmaElisa for Companies.

You will receive a VAT (value added tax) breakdown upon the order of a device. That's why your invoice will not have the VAT breakdown information. The receipt for your order gives the Tax Administration (Verohallinto) sufficient details about the taxes of your order, so it can be used for VAT deduction in your accounting.

In Finland, the Value Added Tax Act determines the VAT handling of the device paid in monthly instalments. That is why the VAT is not shown in your monthly invoices. When the device is paid in several interest-free instalments, the monthly payment amount is marked as non-deductible charges.

If you do not have the receipt for your device, you can ask for a copy from our customer service.

If you are wondering why your invoice is higher than your monthly use, or why the total amount of your invoice is higher than expected, see Why is my invoice higher than usual.

You are using premium rate services when you call or send a text message to a service number that is subject to a fee, or when you select mobile payment as the payment method on a website or in an application. These purchases will be added on your mobile broadband or subscription invoice in addition to normal subscription fees.

You can limit the use of premium rate services in OmaElisa for Companies. 

Pricing changes according to the subscription type. You can check the itemisation page of your invoice to see the charges of new and old subscriptions, and any discounts that may be available.

In the final invoice, we charge for services until the termination of the subscription or service. The final invoice always arrives after the termination.

Our minimum invoicing amount for corporate customers is EUR 20. You will not receive an invoice until the charges reach this minimum amount. However, you will receive an invoice after three months regardless of the charged amount.

In most cases, a payment reminder is due to the fact that you have simply forgotten to pay the invoice in time. To fix the situation, pay the invoice with the details on the payment reminder. We recommend that you pay your outstanding invoices as soon as possible.

If you do not pay an invoice by the due date, we will charge a late payment fee (standard compensation) according to our Service Charges price list. The late payment fee is based on the Debt Collection Act, section 10 e.

The easiest way to find your invoice is logging in to OmaElisa for Companies. After logging in, go to Invoices.

If you subscription is closed because of an overdue invoice, we'll re-activate your subscription once the invoice has been paid. If you want to speed up the re-activation process, you can do it in OmaElisa for Companies. When you ask for re-activation in OmaElisa for Companies, your subscription re-opens within an hour. 

Note that you cannot re-activate your subscription if your invoice has been escalated to debt collection.