Invoices and payment

If you need invoices for your business, you can download them free of charge from the Yritysten OmaElisa service.

If you don’t have your own user ID yet, please contact your company’s representative. Copies of invoices ordered through the Yritysten OmaElisa service are charged in accordance with our service price list. Ordering copies of invoices is easiest through the corporate client chat channel, which you’ll see in the bottom right corner of the screen after logging in to the OmaElisa service.

Note! We will send payment reminders by post.

How to get invoices from Yritysten OmaElisa:

1. Log in to Yritysten OmaElisa.

2. Select Hallinnoi palveluitasi > Laskut.

3. Select the invoice you want and click it to open.

4. You can print the invoice.

You can also access invoice copies directly from https://oma.elisa.fi/yrityksille/laskut.

For Elisa Saunalahti invoices, sign in to OmaElisa.

You can get your business invoices electronically or by post. To choose the option that’s best for you, go to Yritysten OmaElisa.

You can receive your invoice through the Epic Invoicing Nettilasku service, as an e-invoice, as on online invoice, or by post (the latter is subject to a fee). Invoices sent through the Nettilasku service and e-invoicing are both free of charge.

You can choose the invoicing method that best suits your business needs free of charge in Yritysten OmaElisa:

Hallinnoi palveluitasi > Laskut > Päivitä laskutustietojasi > Valitse muutettava laskutussopimus > Valitse haluttu laskutyyppi You can also change the invoicing method directly, at https://oma.elisa.fi/yrityksille/laskutustiedot.

There you can also update your company’s invoicing details, for example the invoicing address. Please remember to also change your invoicing details in the new Omat Sivut section, in the tab Laskutussopimukset.

The Omat Sivut section contains your invoices if you have purchased e.g. hardware from our online shop for corporate customers on the elisa.fi website. You can log in to the service through the “Kirjaudu” link at the top of the page.

When you select a Nettilasku invoice or e-invoice, we will send your invoices by email as PDF attachments. The invoice looks like the conventional paper invoice, so reading through it is just as easy as before. You can also print a Nettilasku invoice or save it to your computer. On a Mac computer, you must first open the invoice using Adobe Acrobat Reader if you want to print it. You can choose online invoicing for your company from Yritysten OmaElisa:

Hallinnoi palveluitasi > Laskut > Päivitä laskutustietojasi > Valitse muutettava laskutussopimus > Lisää Nettilasku

You can pay Nettilasku invoices through your internet bank, via online payment in Yritysten OmaElisa, or you transfer it to an accounting firm for payment.

E-invoices

You can set up an e-invoicing agreement through your own online bank, so you’ll no longer have to worry about having to manage paper invoices. You can pay e-invoices anytime and anywhere through your own bank’s online service.

Online invoices

To receive and handle e-invoices, you will need financial management software or services at the least, or an agreement with your bank or online invoicing operator. Alternatively, you can purchase the entire service, for instance from an accounting firm or financial software supplier.

You can choose online invoicing for your company free of charge from Yritysten OmaElisa: Hallinnoi palveluitasi > Laskut > Päivitä laskutustietojasi > Valitse muutettava laskutussopimus > Lisää verkkolaskuosoite

Elisa sends online invoices with the OVT code 003701165106, and the operator we use is Basware.

Paper invoices (subject to a fee)

If electronic billing options are not yet a suitable option for your business, you can instead receive invoices as paper invoices subject to a charge. You’ll find the current charges for paper invoices from Yritysten OmaElisa. Choosing paper invoices is itself free of charge; go to Yritysten OmaElisa: Hallinnoi palveluitasi > Laskut > Päivitä laskutustietojasi > Valitse muutettava laskutussopimus > Lisää paperilasku.

If you cannot pay your invoice entirely on the due date, we can make a payment agreement with you. Payment agreements must always be made before the due date on the invoice. For this reason, please contact us in good time in order to be able to make the agreement.

Making such an agreement is affected by a number of things, such as your credit and payment history, the total amount of due payments, whether you have honoured any possible earlier deferred-payment agreements, and your company’s current liquidity. Our fee for making deferred-payment agreements is set in accordance with our service price list. Penalty interest will also be added, for the period from the due date to the payment date.

If a payment agreement has not been made and your invoice is left unpaid, we will send a payment reminder by post. We charge a fee for payment reminders according to our price list, as well as interest on overdue payments in accordance with the Interest Act. Overdue invoices must be paid immediately.

To conveniently make a request for deferred payment through Yritysten OmaElisa: Hardware and subscriptions > Other orders > Invoicing: Maksusopimus Hardware and subscriptions > Other orders > Invoicing: Payment agreement

Once you have paid the overdue bill, we will reopen the subscription. You can speed up this through our express service for opening subscriptions.

Entrepreneurs can also reopen subscriptions that have been closed, by clicking on the "Tee pika-avaus" button for express opening of subscriptions in the Yritysten OmaElisa service. We charge a fee for express reopening (pika-avaus) of each shut-down subscription in accordance with our service charge price list. Express reopening of subscriptions is cheaper through Yritysten OmaElisa than it is for private customers.

How to use the Tee pika-avaus button for express reopening of subscriptions:

1. Log in to Yritysten OmaElisa.

2. Select Hallinnoi palveluitasi > Laskut > Tarkista ja maksa laskusi >Tee suoritus avoimesta laskusta. 3. Click on the Tee pika-avaus button for express reopening of subscriptions. 4. The closed subscription will be reopened within an hour. 5. Restart your devices once the subscription has been reopened.

 Note! Outstanding invoices must be paid in order for express reopening (pika-avaus) of subscriptions to be possible. If your invoice has already been forwarded to a debt collection agency, express reopening is not possible.

Reopening a subscription through customer service

To reopen a closed subscription, you can also sign in to Yritysten OmaElisa and use the chat service, or call Elisa’s customer service number for corporate customers. For reopening a subscription we charge a fee in accordance with our service. After express reopening of the subscription, all devices must be restarted.

Subscription activation fee

You can pay overdue invoices through Yritysten OmaElisa. We will reopen a closed subscription once the payment has been received by Elisa. This usually takes 1–3 business days. For reopening a subscription we charge a fee in accordance with our service price list.

In most cases, a payment reminder is due to the fact that a customer has simply forgotten to pay the invoice. You can pay the invoice with the invoice details on the payment reminder you received.The easiest way to find your invoice is from Yritysten OmaElisa. We recommend that you pay your outstanding invoices as soon as possible.

We will charge a late payment charge (standard compensation) according to our Service Charges price list if an invoice has not been paid by the due date. The late payment charge (standard compensation) is based on the Debt Collection Act (section 10 e). The change seeks to promote the payment of invoices by the due date to eliminate delays in payment transactions between companies.

Hint! Lost an invoice? You can find it through Yritysten OmaElisa by going to Hallinnoi palveluitasi > Laskut.

On the itemisation page, you can check the dates of any discount periods and their validity. For more information on your invoice, go to Yritysten OmaElisa.

The pricing for a subscription changes if the type of subscription is changed. You can check the invoicing itemisation page for charges for new and old subscriptions, and for any discounts that may be available.

The final invoice includes charge for services up until the date of termination of the subscription.

Our minimum invoicing amount is EUR 20. If you don’t use your subscription very much, it may be that the invoice you receive is for more than one month. From the itemisation page, you can see the exact dates of the charges.

We currently use three different systems, so unfortunately the ordered products or services cannot yet be combined in the same invoice. However, we are developing our invoicing practices all the time so that in the future you will be able to get all products and services on the same invoice.

To ensure the right information for your company across all channels and on all invoices, you will need to update your invoicing information in Yritysten OmaElisa.

Our minimum invoicing amount for corporate customers is EUR 20.

The invoice will not be sent to you before the payable amount reaches the minimum credit limit. However, you will receive an invoice no later than after three months, regardless of the amount of the balance.

You are using premium-rate services when you make or send a text message to a service number that is subject to a fee. You can also choose mobile payment as the payment method from the service provider’s website or application. In this case, your purchases will be charged on your mobile broadband or subscription invoice in addition to normal subscription fees.

You can limit the use of services that are subject to an extra charge by setting service blocks; go to Yritysten OmaElisa.