Employee OmaElisa

If you don't have Elisa's corporate phone subscription, you can log in to Employee OmaElisa with an email link from your employer.

1. Open the email invitation and click the link that leads to Employee OmaElisa.
2. Log in to Employee OmaElisa according to the instructions above.

Note that the link is personal and only valid for 14 days. If the link has expired, ask your employer to send you a new email invitation.

These instructions apply if you remember your current password, but want to change it to another one.

1. In the main menu, select My account.
2. Click the Change password heading.
3. Enter your current password.
4. Enter the new password in the New password and Confirm password fields. 
   The password must contain at least 8 characters, including one number, one uppercase letter, and one lowercase letter.
5. Click Confirm.

If you've forgotten your current password, see instructions in the Help section.

Employee OmaElisa's language selection sets the language of your communications, such as order confirmations and invoices. The language options are Finnish, Swedish, and English.

To change the language selection:

1. In the main menu, select My account.
2. Click the Language heading.
3. Click Edit.
4. Select the desired language in the Language list.
5. Click Confirm.

Your employer can decide to let employees order their own work equipment. In this case, you can order the equipment in Employee's device shop, accessed through Employee OmaElisa.

The employer selects which products can be ordered. If you don't find a specific device in Employee's device shop, contact your employer.

With the Oma Laitelasku service, you can order a device that costs more than the standard set by your employee. This way, you can choose exactly the type of phone you want.

Read the terms and conditions of Oma Laitelasku when you order a device. Alternatively, you can download them below:

Terms and conditions of Elisa Oma Laitelasku

Select the device and accessories

1. In the main menu, select Shop.
2. Select the device list from which you want to order.
3. Click the device you want to order.
4. On the product page, select the model and click Add to cart.
5. Select all necessary accessories in the same way and add them to cart.
   Make sure that the accessories are compatible with your new device.
6. In the upper-right corner, click Shopping cart.
7. Click Checkout.
   In the checkout view, you'll see a summary of your order. If you selected a device that is more expensive than your company standard, you'll see the monthly or one-time payments that you will pay with Oma Laitelasku. 

Enter invoicing and delivery details

1. In the order summary, check that you are ordering the correct device and accessories.
2. Click Next.
3. Enter a cost center and reference for the order.
4. Select an approver for the order in the Approver contact list.
5. If necessary, edit the shipping address and delivery method, and select the I confirm that the address is correct check box.
6. IIf you selected a device that is more expensive than the company standard, enter your contact details. Then, read the terms and conditions of Oma Laitelasku, and accept them by selecting the I accept the terms and conditions check box.
7. Click Submit order.

Note: If your monthly payment is less than 5 euros per month, you'll get an invoice when the sum is at least 5 euros (including VAT) or every 3 months. The first invoice is typically lower than usual because the invoicing is based on the number of days.

When the contract period of your current (old) device is about to end, you'll receive an email reminder to order a new one. 

Note: You can only order a new device 14 days before the contract period of your old device ends. 

Select the device and accessories

1. In the main menu, select Shop.
2. Select the device list from which you want to order.
3. Click the device you want to order.
4. On the product page, select the model and click Add to cart.
5. Select all necessary accessories in the same way and add them to cart.
6. Make sure that the accessories are compatible with your new device.
7. In the upper-right corner, click Shopping cart.
8. Click Checkout.
   In the checkout view, you'll see a summary of your order. If you selected a device that is more expensive than your company standard, you'll see the monthly or one-time payments that you will pay with Oma Laitelasku. 

Redeem the old device

1. To redeem the old device, click the Redemption button.
2. Select the device.
3. Carefully read the condition about resetting the device to factory settings and approve it by selecting the relevant check box. 
4. Click Next.

Enter order and delivery details

1. Enter a cost center and reference for the order.
2. In the Approver contact list, select an approver for the order.
3. Check the shipping address, and if necessary, edit the address and delivery method.
4. Select the I confirm that the address is correct check box.
5. Click Next.

Enter invoicing details

1. If necessary, edit the invoicing details related to redeeming the old device.
2. If you selected a device that is more expensive than the company standard, enter your contact details. Then, read the terms and conditions of Oma Laitelasku, and accept them by selecting the I accept the terms and conditions check box.
3. Click Submit order.

You'll get a confirmation email and additional information about the redemption. The new device will be delivered according to the selected delivery method. 

When the contract period of your current (old) device is about to end, you'll receive an email reminder to order a new one. 

Note: You can only order a new device 14 days before the contract period of your old device ends. 

Select the device and accessories

1. In the main menu, select Shop.
2. Select the device list from which you want to order.
3. Click the device you want to order.
4. On the product page, select the model and click Add to cart.
   
5. Select all necessary accessories in the same way and add them to cart. Make sure that the accessories are compatible with your new device.
6. In the upper-right corner, click Shopping cart.
7. Click Checkout.

In the checkout view, you'll see a summary of your order. If you selected a device that is more expensive than your company standard, you'll see the monthly or one-time payments that you will pay with Oma Laitelasku. 

Return the old device

1. To return the old device, click the Return button.
2. Select the device.
3. Click Next.

Enter delivery and invoicing details

1. Enter a cost center and reference for the order.
2. In the Approver contact list, select an approver for the order.
3. Check the shipping address, and if necessary, edit the address and delivery method.
4. Select the I confirm that the address is correct check box.
5. If you selected a device that is more expensive than the company standard, read the terms and conditions of Oma Laitelasku, and accept them by selecting the I accept the terms and conditions check box.
6. Click Submit order.

You'll get instructions for the return process by email. When you receive your new device, you'll also get a bag for returning the old device. Return the old device within a month of placing the order.

To redeem a device at the end of or during its contract period, do this: 

1. In the main menu, select My services > Devices.
2. Click the device about which you want to redeem.
3. Click Redeeming the device.
   You'll see the redemption price including VAT, which you will need to pay for with Oma Laitelasku.
4. Select an approver for the redemption request in the Approver contact list.
5. Check your personal details and enter your home address.
6. Enter the email address where you want us to send the invoice for the device redemption.
7. Click Continue.
8. Carefully read the condition about resetting the device to factory settings and approve it by selecting the relevant check box. 
9. Click Confirm.

You'll get a confirmation message by email when the redemption request has been approved. The redemption invoice will be sent to you as Oma Laitelasku.

If your device requires maintenance, send a maintenance request as follows: 

1. In the main menu, select My services > Devices.
2. Click the device about which you want to send the maintenance request.
3. In the device information, click Damage or support request.
4. Carefully read the maintenance request instructions and select the I have read the maintenance request instructions check box.
5. Click Continue.
6. Select the device condition grade.
7. Write a description of the damage in the Fault description field.
8. If necessary, edit the address where the replacement device will be delivered, and select the I confirm that the address is correct check box.
9. Click Submit.

You'll get a new device to replace the damaged one. 

If you your device is lost or destroyed, contact your company's OmaElisa administrator. 

1. In the main menu, select My services > Subscriptions.
2. Click the subscription whose PUK code you want to check.

The subscription information opens. You can see the PUK and PUK2 codes under the subscription name and type. 

1. In the main menu, select My services > Subscriptions.
2. Click the subscription whose use you want to view.
3. Click the Domestic usage heading.
   You'll see a summary of the phone calls, text messages, and data usage during the period of use.
4. If you want to see a more detailed breakdown of calls and text messages, click More details.
   The call details view opens.
5. Depending on which details you want to view, click either the Phone calls or the Text messages heading. 

1. In the main menu, select My services > Subscriptions.
2. Click the subscription whose use you want to view.
3. Click the Roaming usage heading.

You'll see your data usage in gigabytes and the balance of Roaming Datavartija service. Roaming usage is updated to Employee OmaElisa every 5 minutes or every 25 megabytes.

The troubleshooting tool in Employee OmaElisa can inform you about network alteration works, base station errors, and congestions. To troubleshoot connection issues:

1. In the main menu, select My services > Subscriptions or click Select subscription to start troubleshooting on the front page.
2. Click the subscription with connection issues.
3. Click Connection problems?
4. Answer the questions and follow the instructions of the troubleshooting tool. 

With the OmaLasku Palvelunumerot service, you can remove your service blocks set by your employer and pay for services with your work phone. See our instructions for activating OmaLasku. 

1. In the main menu, select My services > Subscriptions.
2. Click the subscription whose eSIM you want to activate.
3. Click the SIM card heading.
4. Click Activate SIM card.
   eSIM's QR code and activation instructions will open.
5. Scan the QR code with your phone camera.
6. Follow the instructions that appear on your phone screen.
7. Activate the eSIM with PIN code 1234.

You can start using Employee OmaElisa if you have Elisa's corporate phone subscription. 

However, even if your corporate phone subscription is from another operator, your employer can send you an invite to Employee OmaElisa. 

See detailed instructions in the Log in to Employee OmaElisa with an email invitation section.

If you have forgotten your password, click Forgotten your Elisa ID password? on the login page.

If you have forgotten your your Elisa ID, click Create a new Elisa ID or recover a forgotten ID on the login page. We also recommend reading our instructions for creating an Elisa ID. 

If your subscription is blocked and you haven't registered in Employee OmaElisa, contact your company's contact person or our customer service. 

Even if you don't have Elisa's corporate subscription, you can use Employee device store, as long as you have received an email invitation from your employer.

See detailed instructions in the Log in to Employee OmaElisa with an email invitation section.

When your subscription , the use of Employee OmaElisa ends momentarily.

If Elisa remains the operator of your corporate subscription, you will need to register again. You will no longer see data from the time you worked for your former employer.

If your subscription is transferred to another operator, you can no longer use Employee OmaElisa. 

You can send a maintenance service request in Employee OmaElisa. See detailed instructions in the Send a service request about a damaged device section.