Important information about the renewal of the Elisa Palvelupäätelaitteet (EPP) service

Updated on 2/11/2022

Suomeksi

What is the renewal of the Elisa Palvelupäätelaitteet service all about?

In the renewal, the old hardware is transferred to the new order and management portal. After the renewal, administrators may continue ordering through the administrator’s new OmaElisa. The company can also get to know the new functionalities and choose those that best suit them. The current OmaElisa will be discontinued as an ordering channel for terminal devices.

Why is the service being renewed?

We are developing our services to better meet the changing needs of corporate customers. In our service and product renewal processes, we take customers’ wishes and development ideas into account to improve the user experience of our customers.

How should my company prepare for this change?

1. Read through this site carefully. If necessary, get in touch with your Elisa contact person.

2. Make sure that the information about the change has reached all the necessary people in your organisation.

3. As an administrator, you can start familiarising yourself with OmaElisa as the new order and management channel. More detailed information is available in the “Schedules and effects” section.

4. If your company decides to commission Oma Laitelasku or Employee OmaElisa, plan the device selection available to the employees and compile their related internal guidelines. Present these guidelines and order channels in internal communications.

5. The renewed Elisa Palvelupäätelaitteet service does not require a renewed agreement. By using the new service, your company accepts the changes to the new service description.

What will change with this renewal?

The most significant changes to services

With the renewal, the service will include even more options.

  • For example, the length of the agreement period can be 12, 24 or 36 months in the future,
  • the damage cover service will be extended to all phone brands, no longer just Apple, and
  • the employees will have the chance to use the services and manage them directly via Employee OmaElisa – which means less work for the administrators.

The agreement period of 24 months for the current terminal devices’ service agreements will remain unchanged. Otherwise, the new features will be valid for all agreements when ordering through the new Corporate OmaElisa or Employee OmaElisa services begins.

The companies’ existing devices will be transferred to the new process to meet the new model. After the renewal, the devices on a second extension period will remain in the company’s possession.

Employee OmaElisa

In future, the employees can use the services and manage them directly via Employee OmaElisa.

  • Via the Employee OmaElisa, an employee may propose a procurement based on a selection chosen by the company. This will launch an approval process in which this proposal can either be approved or rejected by the person appointed to this role.
  • The employees can also see the services and devices offered by their employer that they are using.
  • Employee OmaElisa can also be used with mobile phones.

Comparison of the functionalities of the old and new Elisa palvelupäätelaitteet service

Length of the agreement period

CURRENT

24 months

NEW

12, 24 or 36 months

Ordering devices and managing the service

CURRENT

Corporate OmaElisa

NEW

Management: Corporate OmaElisa

Procurement proposal Employee OmaElisa

Agreement terms and conditions for the employee

CURRENT

Oma Lasku agreement terms and conditions

NEW

A change to the earlier situation: The employer has the chance to commit the employee to purchasing the device ordered via Oma Laitelasku at the end of their employment.

Replacing and returning the device

CURRENT

After 12 months’ use with a lump-sum payment

NEW

Return at any time in the middle of the term. We will charge the remaining monthly fees -15%. The share of damage cover service will not be included.

The device is lost or destroyed

CURRENT

We will charge the remaining monthly fees -25%. Damage cover service included.

NEW

We will charge the remaining monthly fees -15%. The share of damage cover service will not be included.

Device purchase at the end of the agreement period

CURRENT

We will charge twice the monthly fee

NEW

We will charge twice the monthly fee

Device purchase during the agreement period

CURRENT

Devices ordered with Oma Laitelasku.

We will charge the remaining monthly fees -15% + twice the monthly fee).

NEW

All devices.

We will charge the remaining monthly fees -10% + two times the monthly fee)

The damage cover service’s share is not included.

Communication to the users

CURRENT

An information card with the device delivery

NEW

Information by email with the device delivery. Customer-specific instructions can be attached to the information.

Delivery status

CURRENT

No notification to the user

NEW

A notification and the device delivery’s tracking code sent to the user

Damage cover service

CURRENT

Only applies to Apple mobile devices and is included in the monthly price of the agreement

NEW

An additional service option that we will charge from the company. Available for all phone brands and models: Business Pro €1.80 per month, deductible €30

Business Premium €2.30 per month, deductible €50

Schedules and effects

Schedule for the unveiling of the new service November 7, 2022

Starting October 4, 2022

The administrator will get to see the new Elisa Palvelupäätelaitteet (EPP) order and management portal through their OmaElisa. They can create a customer-specific device selection that is available to the employees when the new service is available. This list can also be removed if the administrator only wishes to test the service. They can also test the order procedure in both administrator and employee roles (these orders will not be delivered). Urgent EPP and purchase devices should be ordered before October 31, 2022, after which ordering from OmaElisa Classic will no longer be possible. New device orders can be made again from the new OmaElisa starting from November 7, 2022.

Go to the new OmaElisa here (Please note that the link is only intended for OmaElisa administrators)

We will contact you about the detailed schedule for the implementation.

Schedule for the unveiling of the new service November 18, 2022

Starting October 4, 2022

The administrator will get to see the new Elisa Palvelupäätelaitteet (EPP) order and management portal through their OmaElisa. They can create a customer-specific device selection that is available to the employees when the new service is available. This list can also be removed if the administrator only wishes to test the service. They can also test the order procedure in both administrator and employee roles (these orders will not be delivered). Urgent EPP and purchase devices should be ordered before November 14, 2022, after which ordering from OmaElisa Classic will no longer be possible. New device orders can be made again from the new OmaElisa starting from November 18, 2022.

Go to the new OmaElisa here (Please note that the link is only intended for OmaElisa administrators)

We will contact you about the detailed schedule for the implementation.

Impact on invoicing

  • If your company uses an automated posting system, you will need to change your invoicing contract number from one that begins with 3 to one beginning with 60.
  • Please also note the changed reference number, especially if you have always paid using the same reference number before.
  • From now on, we will always invoice per calendar month.
  • Your invoicing may be divided into separate invoices for now if your EPP devices are currently charged on the same invoice with other subscriptions and services.
  • The Pro and Premium damage cover services will be invoiced as separate products from now on, and they will be on their own invoice rows on the itemisation page. The total charge for the device and damage cover will remain the same.
  • After the change, EPP devices will be invoiced by the day, from the date of delivery to the end of the contract term.
  • In future, the invoice will show the duration of the contract term, as well as the IMEI code that identifies the device in question.
  • If you want to be sure that the invoice has the correct reference information, the person submitting or approving the order must ensure the correct invoicing contract, cost centre and/or refence data (e.g. personal ID) of the order. This ensures that the charges are allocated to the correct invoice and can be easily posted to the purchase invoice system.
  • If you are using email invoicing, your invoices will be sent from an email address ending with @kirjeet.elisa.fi after the change. Please add the domain to your contacts lists or to the list of allowed or safe senders so that it is not interpreted as junk mail. For more details, please go to elisa.fi/sahkopostilaskuohjeet.
  • If your company has devices that are on their second extension period, they will become your company’s property. We will terminate their billing when the changes take place.

Other useful links

Elisa Palvelupäätelaitteet service description

In Finnish

In English

Description of personal data processing activities and

processing instructions

In Finnish

In English

OmaElisa administrator’s instructions for the renewed Elisa Palvelupäätelaitteet service

Go to the instructions

Employee OmaElisa instructions

Go to the instructions